Privacy Policy
Last updated: April 2026
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information (name, email address, phone number, mailing address)
- Service inquiry details (property information, security needs)
- Communication records (emails, phone calls, text messages)
- Payment and billing information
- Information provided through our contact forms
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve our security services
- Process service requests and communicate with you
- Send service-related notifications and updates
- Respond to your inquiries and provide customer support
- Comply with legal obligations and protect our rights
- Monitor and analyze trends to improve our website and services
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service partners directly involved in providing your security services
- Monitoring centers for alarm monitoring services
- Emergency services when responding to alarm events
- Legal authorities when required by law or to protect safety
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are retained for up to 3 years for service and legal purposes.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal obligations)
- Opt out of marketing communications
- File a complaint with the appropriate regulatory authority
7. Website Analytics
Our website may use analytics tools to collect information about website usage, including pages visited, time spent, and referring sources. This data is used to improve our website experience and is collected in aggregate form.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.
10. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact us at [email protected] or call (210) 309-8929. You may also write to us at 6438 Amber Oak, San Antonio, TX 78249.